Zack Jones

Introduction

I'm Zack, a support engineer and full-stack developer currently making the move from Austin, TX to San Francisco. By day, I troubleshoot complex fintech infrastructure at Q2 — digging into SQL, APIs, and system integrations to find root causes fast. By night (and in a former life), I build things: websites, automations, and pipelines that actually solve problems. I've co-founded a gym, run an online training business, and built the digital infrastructure for both from scratch. That mix of technical depth and real-world business ownership shapes how I think about software — it should work cleanly, scale practically, and serve the people using it. If that sounds like someone you'd want on your team, let's talk.

Work History

Application Support - Q2

2024 — Present

Troubleshoot and resolve complex digital banking platform issues using SQL, Salesforce, and Snowflake — frequently resolving L2/L3 level cases under an L1 title. Deploy configuration and code changes through Git, collaborating directly with QA and engineering teams. Audit data and analyze logs across Alexandria, Snowflake, and JIRA to pinpoint root causes without escalation. Led weekly support hours to help analysts work through complex cases and share solutions across the team. Promoted to ASA3 in 2026, taking on responsibility for continued development and training of newer support agents. Manage client communication end to end, ensuring issue resolution, uptime, and clear documentation.

Software Engineer - Members First Slate

2023 — 2024

Led full technical development of the campaign including digital marketing strategy, web presence, and interactive member engagement features. Redesigned and rebuilt the Local 657 union website for improved UX, accessibility, and scalability. Built a grievance digitization app that automated case filing, status tracking, and communication with union reps — reducing paperwork and improving response times.

Coach & Owner - BetterTogetherFit

2018 — 2024

Ran all aspects of an online personal training business including client acquisition, program development, and customer support. Built and maintained the business website using JavaScript, HTML, and CSS. Built a full customer acquisition pipeline using Zapier, Gmail, Google Sheets, Mailchimp, and Facebook Lead Ads. Used client feedback and performance data to continuously refine programming.

CDL Driver - UPS

2018 — 2024

Operated commercial vehicles on local Texas routes, managing daily schedules and high-volume deliveries under tight deadlines. CDL certified for double and triple trailers. Maintained a clean safety record throughout tenure, earning UPS Safe Driving recognition. Conducted pre- and post-trip inspections to keep vehicles in compliance with DOT standards.

Founder & Lead Trainer - First Form Fitness

2013 — 2018

Co-founded and operated a gym, handling web development, digital marketing, and SEO from the ground up. Built a user-centric website with JavaScript, HTML, and CSS focused on lead generation and user data collection. Managed programs, events, and customer relations across the full business lifecycle.

Founder & Lead Trainer - First Form Fitness

My Projects

Bar's Loaded

A versatile fitness tool, ideal for powerlifters and gym enthusiasts, offering a visual loading guide based on input weight.

Better Together

A unique platform designed to connect coaches and athletes by sharing nutrition, weight, and workouts on a single platform.

Teamsters Local 657

A JavaScript application designed to digitize and streamline the grievance process, enhancing operational efficiency and transparency while modernizing union operations for improved member service.

Tech Stacks

Languages & Frameworks

JavaScript, TypeScript, Python, Ruby on Rails, PostgreSQL, NodeJS, Express, Vue, React, HTML, CSS, SCSS, C#, .NET, Jest & Supertest

Tools & Platforms

Git, AWS, Heroku, Salesforce, JIRA, Snowflake, Power BI, Confluence, Vault, Okta & JAMS

AWS Services

Amplify, S3, Lambda, Cognito, IAM & RDS

Methodologies

Test Driven Development & Agile

Hi, my name is Zack